FAQ

How much is shipping?

Most items ship free within the United States. A few items have a shipping cost, and you'll see it at checkout before you pay: standard shipping is $8, and it's free when your order is $70 or more.

Where do you ship?

We currently ship to addresses in the United States only.

How long will my order take?

Orders are processed within 1 to 3 business days after you place them. Most orders arrive within 7 to 14 business days after processing. Items in the same order may ship separately and arrive on different days.

Will I get tracking?

Yes. You'll get an email with your tracking number as soon as your order ships.

Can I return something?

Contact us within 30 days of delivery at wildsvault@gmail.com with your order number. If your item arrives damaged, defective, or isn't what you ordered, email us a photo within 30 days of delivery and we'll send a free replacement or a full refund, with no need to send the item back.

Unused items in their original packaging can be returned within 30 days of delivery. Email us first and we'll send return instructions. Return shipping is paid by the customer, and items sent back without contacting us first can't be accepted.

For hygiene reasons, earrings, socks, and sleep masks can only be returned if they arrive damaged, defective, or wrong.

Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank. See our full Refund Policy and Shipping Policy.

What if my order is lost or late?

If your order hasn't arrived within 30 days of shipping, email us and we'll track it down, then reship it or refund it.

Can I return a digital download?

Because digital products like our quiz packs are delivered instantly, they can't be returned. If your file is missing, won't open, or isn't what you ordered, email us at wildsvault@gmail.com within 30 days of purchase and we'll send a working copy or refund you.