Refund policy

Returns and Refunds

We want you to love what you get from Wilds Vault. If something isn't right, contact us within 30 days of delivery at wildsvault@gmail.com with your order number.

Damaged, defective, or wrong items

If your item arrives damaged, defective, or isn't what you ordered, email us a photo within 30 days of delivery. We'll send a free replacement or a full refund, and you won't need to send the item back.

Changed your mind

Unused items in their original packaging can be returned within 30 days of delivery. Email us first and we'll send return instructions. Return shipping is paid by the customer, and items sent back without contacting us first can't be accepted.

Items that can't be returned

For hygiene reasons, earrings, socks, and sleep masks can only be returned if they arrive damaged, defective, or wrong. Sale items are covered by this same policy.

Refunds

Once your return is received and inspected, or your damage claim is approved, we'll email you. Approved refunds go back to your original payment method within 5 to 10 business days, depending on your bank.

Lost or late orders

If your order hasn't arrived within 30 days of shipping, email us and we'll track it down, then reship it or refund it.

Questions? Email wildsvault@gmail.com.